Privacy policy

Futotta Otaku Studio LLC ("STEMMA," "we," "us") operates stemma.studio. This policy describes how we collect, use, and protect your information.

1. Information We Collect

  • Contact and order info — name, email, phone number, shipping and billing address when you place an order or contact us.
  • Payment info — processed securely by our payment processor through Shopify's checkout; we never see or store your full card number.
  • Usage data — pages visited, browser type, device info, collected via cookies and analytics tools.

2. How We Use Your Information

  • Fulfill and ship orders
  • Send order confirmations, delivery updates, and customer support messages via email and (if you opt in) SMS
  • Improve our website and products
  • Comply with legal obligations, including sales tax collection and reporting

3. Our E-commerce Platform

Our store is hosted on Shopify Inc. Your order data (including contact details and order history) is stored on Shopify's secure servers and processed under Shopify's privacy practices. See Shopify's Privacy Policy at shopify.com/legal/privacy for details.

4. SMS Messaging

By providing your phone number and opting in at checkout, you consent to receive transactional SMS messages (order confirmations, shipping updates, customer support). Message frequency varies. Msg & data rates may apply.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

Reply STOP to opt out. Reply HELP for help. See our Terms of Service for more details.

5. Information Sharing

We do not sell your personal information. We share data only with:

  • Shopify (our e-commerce platform, to operate the store)
  • Shipping carriers such as USPS (to deliver your order)
  • Payment processors (to process transactions)
  • Analytics providers (aggregated, non-identifying data)
  • Law enforcement or tax authorities (when legally required)

6. Cookies

We use essential cookies required for site functionality — including the cookies Shopify sets to keep your cart and checkout working — and analytics cookies to understand traffic patterns. You can disable non-essential cookies in your browser settings; essential checkout cookies cannot be disabled without breaking the purchase flow.

7. Data Security

We use industry-standard measures to protect your data, including HTTPS encryption and secure third-party services. Checkout runs on Shopify's PCI DSS-compliant infrastructure. No method of transmission is 100% secure.

8. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at the address below. California residents have additional rights under the CCPA; New York and other US residents may have rights under applicable state law.

9. Changes

We may update this policy from time to time. Changes will be posted on this page with an updated date.

10. Contact

Futotta Otaku Studio LLC
Email: hello@stemma.studio
Website: stemma.studio