Shipping policy

Processing Time

STEMMA products are made and assembled in small batches in New York. Orders are processed and shipped within 2–3 business days. You will receive a confirmation email when your order is placed and a tracking email when it ships.

Shipping Rates & Coverage

• United States: flat rate $6 via USPS.
• Free shipping on orders of $50 or more.
• We currently ship within the United States only. International shipping is not yet available.

Delivery

Most USPS shipments arrive within 2–5 business days after shipping, depending on destination. Delivery estimates are provided by the carrier and are not guaranteed.

Order Issues

If your tracking shows no movement for more than 7 days, or your package arrives damaged, email us at hello@stemma.studio and we will help sort it out. Please double-check your shipping address at checkout — we cannot be responsible for orders shipped to an incorrectly entered address, but contact us as soon as possible and we will do our best to help.

Contact

Futotta Otaku Studio LLC — hello@stemma.studio