Refund policy

Returns

We accept returns within 30 days of delivery. To be eligible, the item must be unused, in its original condition, and in its original packaging.

To start a return, email us at hello@stemma.studio with your order number. We will confirm eligibility and send you the return address. Return shipping costs are the buyer's responsibility, and we recommend using a tracked service — we cannot issue a refund for a return that does not reach us.

Defective or Incorrect Items

If your item arrives defective, damaged, or is not what you ordered, contact us at hello@stemma.studio within 30 days of delivery with a photo of the issue. We will send a free replacement or issue a full refund — including original shipping — at no cost to you. You will not need to return the defective item unless we ask.

Refunds

Once we receive and inspect your return, we will notify you and issue the refund to your original payment method within a few business days. Original shipping charges are non-refundable except for defective or incorrect items. Depending on your bank, the refund may take additional time to appear on your statement.

Exceptions

Custom or personalized items are non-refundable unless defective. Items returned used, damaged, or without original packaging may be refused or subject to a partial refund.

Contact

Questions about returns? Email hello@stemma.studio.